Spain (Update March 23, 2020)

 Update  March 23, 2020

Well, as expected our April flight was cancelled. Not just our flight was cancelled but all flights until the end of April were cancelled.   What followed was not expected...

Instead of rescheduling the passengers onto new flights. Air Transat posted the dates of the new flights and opened them up to first come first served.  I didn't discover this plan until I made a call to Air Transat to reschedule our flight.   We couldn't believe what we were hearing.  We tried to explain to the agent that it was virtually impossible for us to come to Malaga Airport and stay there until we were selected for one of the flights.  There was the safety issue of hundreds of passengers lined up to get a seat on the next aircraft.   Hotel had been ordered to close so getting a hotel room near the airport was a remote option.  We asked to speak to a supervisor but she gave us the same explanation of the procedure. Tempers were high and we eventually hung up.  Immediately after this call I wrote a. email to the Canadian Consulate.  It very critical of Air Transat's approach to these flights.

The next day we made another 2 more  calls.  On the first of these calls we continued to explaining how problematic this plan was for us and asking for them to at assign us seat on any one of the flights so that we could make arrangement to get to the airport.  We received a more sympathetic response on this call but the agent could not comply with our request.  Later in the day we called back and Air Transat's plan had changed. We were re-booked on one of the new flights and assigned seats. Confirmations were sent by email.  So at this point we are to depart Malaga on March 27 at 11:20 am on a flight to Montreal.

So,  early Friday morning we should be on the way to the airport and we will see what happens when we get there.  I will be surprised if it all goes smoothly.